Note 1: If the Downstream LED or Upstream LED is off, check your internet connection first. Refer to Connect Your Modem Router for more information about how to make internet connection correctly. If you have already made a right connection, contact your ISP to make sure your internet service is available now. Note 2: If the Internet LED is off, check your Downstream LED and Upstream LED first. If they are also off, please refer to Note 1. If the Downstream LED and Upstream LED are on, check your internet configuration. You may need to check this part of information with your ISP and make sure everything has been input correctly