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Verizon FiOS ONT
Normal Status Lights

Description & Suggested Action
POWERUnlitCheck power supply.
Green (Solid)Normal
Green (Flashing)On Battery
BATTERYGreen (Solid)Normal
UnlitBattery is low or missing Call your Carrier. (See below for BBU Alarm Tips)
Red (Solid)Self-test failed Call your Carrier.
Red (Flashing)Passed self-test but not communicating Call your Carrier.
Red (Solid)Service provisioned but Video power is too low Call your Carrier.
NETWORKGreen (Solid)Normal
UnlitNo optical link established Call your Carrier.
OMIGreen (Solid)Normal
UnlitOMI channel not available Call your Carrier.
POTSGreen (Solid)One or more phones are off hook.
LINKGreen (Solid)Normal
UnlitNo Ethernet connection also see Actiontec M1424WR
Green (Flashing)Ethernet traffic present.
100 MBPSGreen (Solid)Connected at 100 Mbps also see Actiontec M1424WR
UnlitConnected at 10 Mbps.

BBU Audible Alarms

If there is a problem with your BBU (Battery Backup Unit) , an alarm will sound for 2 seconds and be silent for 58 seconds. This will be repeated until you press the Alarm Silence button. Once you do, be sure to check the lights on the BBU to find the issue (see above). Below are the most common reasons for the alarm to sound:

Low Battery alarm is silenced after electrical power returns, the battery is fully discharged or removed from the BBU

Replace Battery alarm is silenced when the battery is removed

It's possible that after electrical power is restored, you may still be without FiOS service. Sometimes resetting your Battery Backup Unit (BBU) is needed.

To reset your Battery Backup Unit:

Unplug the electrical power cord of your BBU from the wall outlet.

Wait one minute and then plug the cord back into the wall and see if the Optical Network Terminal (ONT) resets itself.

If the ONT resets itself then your FiOS service should come back online. If it doesn't you can try to reconnect the battery, if one is maintained in the BBU.

To reconnect the battery in your BBU:

Unplug the electrical power cord of your BBU from the wall outlet.

Open the battery cabinet on the BBU (you may need a screwdriver to do this).

Disconnect the battery leads and wait 2 minutes. Reconnect the battery leads.

Put the battery cabinet back on and then plug the power cord back into the wall and see if the ONT resets itself.

For more information or to have your device listed please contact Infotel Systems

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